Dear Mr Mohamed ,
Warm greetings from Savoy Sharm El Sheikh.
We are being genuinely grateful that you chose the time and shared a review about your vacation.
Please be sure that all your comments were passed to the top management.
We hope these shortfalls will not tarnish your overall impression of Savoy Sharm El Sheikh and deter you from staying with us.
Hope to see you soon again.
Kind Regards
Savoy Sharm El Sheikh Team