Dear Guests,

Thank you for choosing the Hyatt Regency Sharm El Sheikh and for taking the time to give us your feedback.

It was particularly disappointing to read your negative feedback and the issues you faced at our hotel, my sincerest apologies.

I discussed all the matters with my team who are extremely apologetic that you experienced an inferior quality below your expectations. We are committed to delivering the highest level of guest service and I can insure you that we are doing everything to ensure in future these areas are improved and up to our usual high standards.

I do hope to have the opportunity of meeting you on your next visit to Hyatt Regency Sharm El Sheikh.

Sincerely,

Emad Fahmy
Executive Assistant Manager- Rooms

Dear Ali!

Thank you for choosing Hyatt Regency Sharm El Sheikh for your recent stay. Thank you so much for your constructive comments. I appreciate you taking the time to write this review.

I truly regret that we did not meet your expectations. I am very concerned regarding your experience with the check-in, rooms and cleaning service, dining facilities, check-out and also with the disappointment you express when speaking about your vacation.

As for the early check-in and late check-out, please, be informed: we usually provide it for sake of guests’ satisfaction according to availability, however, nowadays due to extremely high hotel occupancy these services could not be confirmed.

As for the Wi-Fi, please, be noted we have wireless connection in the lobby and in rooms free of charge and an IT technician available at all times to assist anyone struggling to connect to the Wi-Fi.

Once again, thank you for your opinion. All your comments have been passed already to the proper department heads for consideration and for taking actions where necessary.

I shall ensure, if you would give us second chance someday, you would find a lot of improvements in all the fields.

Best regards,

Emad Fahmy
Executive Assistant Manager – Rooms

Dear Ahmed!

Thank you so much for choosing Hyatt Regency Sharm El Sheikh for your stay. Please, accept my gratitude for your excellent comments, warm words & praise, addressed to the hotel team.

It is a real pleasure of mine to read that you enjoyed your stay to the fullest, had an outstanding experience in our wonderful resort.

I am delighted to read that you were satisfied with the professionalism of our employees, efficient service and high standards of hospitality.

We all are looking forward to welcome you back to our resort very soon.

Kind regards,

Emad Fahmy
Executive Assistant Manager – Rooms