Dear Mr. Sayed,
Thank you for taking some of your precious time to provide us with your valuable feedback about your stay in our resort.
We were very concerned to learn of the lapse in services you encountered during your stay and appreciate the sentiments you expressed. It would certainly appear that there was a breakdown in our usual high standards and we shared your comments to our management team for consideration and for taking immediate actions.
Please, accept our sincere apology for all the inconveniences you have faced and we would be glad if you can give us a second chance someday, promising to find a lot of improvements.
Regards,
Guest Relation Service