Dear Mrs. Rana,

Thank you for choosing Park Regency Sharm el Sheikh Resort and for taking a part of your valuable time to post your review.

We apologize for the negative experience in the our hotel; our guest satisfaction is always first priority, so we appreciate acknowledging us with the problem once it’s happened, to enable us to take an immediately action for satisfying you during your stay in the hotel.

As for the restaurant being busy, this is entirely natural for a large all-inclusive property and guests who prefer a quieter dining experience are advised to avoid the rush times in the restaurant. Using breakfast as an example, it is expected that the restaurants will be particularly busy from about 8:30 to 10:00. Before 8:30 am they work at close to 60% capacity thus making for a much quieter meal.

However we apologize for any inconvenience that may have been caused during your stay and we are looking forward to welcoming you at Park Regency Sharm el Sheikh Resort in order to let you enjoy a new memorable holiday.

Best Regards,
Guest Relation Service

Dear Mr. Sayed,

Thank you for taking some of your precious time to provide us with your valuable feedback about your stay in our resort.

We were very concerned to learn of the lapse in services you encountered during your stay and appreciate the sentiments you expressed. It would certainly appear that there was a breakdown in our usual high standards and we shared your comments to our management team for consideration and for taking immediate actions.
Please, accept our sincere apology for all the inconveniences you have faced and we would be glad if you can give us a second chance someday, promising to find a lot of improvements.

Regards,
Guest Relation Service

Dear Mr. Hamte,

Thank you for choosing the Park Regency Sharm el Sheikh resort. We are so grateful that you took a part of your valuable time to post your excellent review. We will surely praise the team members who strived to ensure that you receive the finest service available.

We wish to have the pleasure welcoming you soon for further great memories.

Yours truly,
Park Regency Team