Dear alyaaelkhooly,
Regrettably we are sorry that you were not fully satisfied and your comments will be passed on to the concerned departments.
Regarding your points, we are sorry that we could not win you over with all our amenities, which we deeply regret. Of course, we did not mean to upset you, and we will do our best to completely eliminate such inconveniences in the future.
Best wishes,
Management Company
Ivy Cyrene Island Resort Team