Dear Ms. Dana,

We very much appreciate your comments regarding your stay at the Sofitel Taba Heights.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your Experience, and we would love to host you again here at Sofitel Taba Heights.

Sincerely,

Ibrahim MANSOUR

Act. Assistant Front Office Manager "In-Charge"

Dear Ms. Sahar,

We very much appreciate your comments regarding your stay at the Sofitel Taba Heights.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your Experience, and we would love to host you again here at Sofitel Taba Heights.

Sincerely,

Ibrahim MANSOUR

Act. Assistant Front Office Manager "In-Charge"

Dear our valued Guest,

Thank you for taking the time to tell us about your experience at the Sofitel Taba Heights. I am sorry that your experience did not meet your expectations.

At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best Regards!

Ibrahim MANSOUR

Act. Assistant Front Office Manager "In-Charge"