Dear Ahmed I,

Greetings from Kuta Beach Club!

Thank you for residing with us and we really appreciate your kind feedback regarding your stay with us.

I am sorry to hear the less than pleasant experience you had during your stay at our resort overall. kindly to be informed that we moved the entrance for a while, until the renovation finished, and also there is improvement in our hotel by renovating our rooms partially to give the best stay to all of our beloved guests.

We hope that you will be able to forgive us and allow us the opportunity to better serve you in the future. As such, please do not hesitate to connect with me personally when next your travels take you back to our wonderful island as we would love to showcase how we truly serve and have been known to have served here at Kuta Beach Club.

Kind regards from Bali!

Puspitayanti
Guest Experience Executive
Kuta Beach Club Hotel