محبط للغاية لأن يتم معاملتنا كما كنا - منتجع ذه سانت ريجس بالي

Dear Eddie94066,

Thank you for sharing your recent experience while visiting The St. Regis Bali Resort.

First and foremost, I understand your frustration that you couldn't use our lounge chairs at the beachfront bar.
Due to the limited availability of our beach lounge chairs in front of Vista Bar, I regret to inform you that they are exclusively reserved for our in-house guests.

We warmly welcome our valued Marriott Bonvoy members and visitors to enjoy our alternative venues with more accommodating spaces:

- Kayuputi, our beachfront fine dining venue, offers an exceptional culinary experience with Pan-Asian-inspired haute cuisine against the stunning backdrop of the Indian Ocean.

- Boneka Restaurant, our breakfast and buffet dinner venue, presents global cuisine ranging from Asian dishes to international favorites, all complemented by a touch of Indonesian puppet theater.

- The iconic St. Regis Bar serves a comprehensive menu of Champagne, Martinis, and island-inspired cocktails. Every evening, you can enjoy live jazz and an exciting evening ritual where a sommelier opens a bottle of champagne with an Indonesian Kris.

- Gourmand Deli, a relaxed yet refined deli, features an outstanding selection of fine food and beverages, including chocolates, specialty cakes, gourmet coffees, and treats.

I deeply regret that this information was not properly communicated to you, which resulted in a misperception of our standards. Please be assured that I will address your feedback with our team.

I hope this isolated incident will not deter you from visiting The St. Regis Bali Resort again in the near future, where you will experience a truly enriching and distinctive stay.

Warmest regards,

Héctor Busto
General Manager