Dear abohumid7,

Thank you for sharing your experience with us. I am genuinely sorry to hear about the discomfort and issues you faced during your stay, and I appreciate the opportunity to address your concerns.

The cleanliness and maintenance issues you've highlighted, particularly regarding the jacuzzi, bathroom, and outdoor water features, are deeply concerning. We are taking immediate and thorough steps to address these to ensure our facilities are well-maintained and welcoming.

Your remarks about the discomfort caused by the pillows, the condition of the furniture, and the disturbance from wildlife are also taken very seriously. We are reviewing our in-room amenities and investigating measures to minimise such disturbances for a more restful experience.

The condition of the towels you mentioned is unacceptable, and we are implementing stricter quality checks to ensure all linens provided to our guests are pristine.

We understand these aspects greatly impacted your stay and are committed to making the necessary improvements. We aim to ensure every guest has a comfortable and enjoyable experience.

Thank you again for your feedback. We hope to provide you with a vastly improved experience in the future.

Warm regards,
Thanawat Tunyawatsakul - Resort Manager