Dear Voyager03808401524,

It's incredible that you had a fantastic holiday with us. Thank you so much for staying with us during your recent trip to Phuket. We appreciate your valuable time sharing this kind and thorough review online. I have shared your feedback with the team, especially GG and they appreciate your kind gesture.

Please do not hesitate to let us know if you need any assistance planning your next trip. We look forward to seeing you again soon.

Sincere regards,

Suyash Kumar | Hotel Manager | Phuket Marriott Resort & Spa, Merlin Beach | +66 76 335300 | suyash.kumar@marriott.com | phuketmarriottmerlinbeach.com

Dear Excursion35169234819,

Thank you so much for staying with Phuket Marriott Resort and Spa, Merlin beach, during your recent trip to Thailand. We appreciate your time sharing your experience.

We have taken note of your feedback well, and I will ensure to look into the details personally; I apologize for the delay and inconvenience. Please rest assured that corrective measures will be taken if necessary.

As I read from your departure notes, your stay was enjoyable otherwise, and we are delighted to learn this. I want to clarify your deposit when a guest makes a pre-authorization at check-in; usually, that amount is returned, and the transaction takes place based on actual charges; hence, rest assured that it is just standard practice. Also, the cookies we offer during check-outs could be the reason why we didn't provide you proactively.

We hope you enjoy the rest of your holidays in Thailand and look forward to welcoming you back to our beautiful resort sometime soon again.

Sincere regards,

Suyash Kumar | Director of Rooms | Phuket Marriott Resort & Spa, Merlin Beach
+66 76 335300 | suyash.kumar@marriott.com | phuketmarriottmerlinbeach.com

Dear Khalid800099,

Thank you so much for taking your time to share such a wonderful review. We are thrilled to see your experience was beyond expectation. We have shared your feedback with the team, especially with Pang and kids club team, and she joines me in sharing her regards for your thoughtful gesture.
We look forward to welcoming you back to our beautiful resort sometime very soon again.

Sincere regards,

Suyash Kumar | Director of Rooms | Phuket Marriott Resort & Spa, Merlin Beach
P +66 76 335300 | E suyash.kumar@marriott.com | phuketmarriottmerlinbeach.com