Dear Guest,
Firstly, i would like to thank you for taking the time to share your review through Tripadvisor related to your previous visit at Ramada Plaza Tunis.
I would like to convey my sincerest apologies for your disappointing experience. I was saddened to learn that your expectations were not met and I fully understand as to why you were disappointed. Our Hotel takes all complaints of this nature extremely seriously and, accordingly, a thorough investigation of your complaint will be carry out by our team.
Rest assured, the necessary corrective actions has taken place to ensure never repeat this lapse in service.
I truly hope that you give us the opportunity to prove that this was a one off disappointment that you experienced and look forward to meeting you in the future.
Sincerely,
Sabrine TRABELSI
E-Commerce Manager