we appreciate you taking the time to provide us with such candid feedback of your stay.
Our first priority is making you feel home. Our most sincere apology as we failed this time.But rest assured that our staff do really their best for making the stay of each one of our guests comfortable as possible. Nevertheless we are always looking for ways to improve guest experiences because guest satisfaction is very important for us.
We can assure you that cleanliness is a priority for us. We check the cleanliness of all our hotel areas such as our pool area, restaurants, lobby and rooms really intensively to ensure a spotlessly clean hotel. However we would like to apologize for the inconvenience you have experienced during your stay. Your comments were reviewed by the team, and we will use it as a training opportunity to make sure your experience is not repeated.
Despite your disappointment we would hope to welcome you back to our hotel to convince you of the improvements.
Best personal regards
Mirage Beach Club Hotel Management