Dear Mr Khaled,
Thank you for taking the time to tell us about your experience at the Regency Tunis Hotel.
It was a pleasure to read from you . We apologize for the inconvenience you met . Please feel free to give us more details about this. Be assured that we took preventive measures to avoid future occurrences.The administration of the hotel would have preferred to share your comments directly with you in order to take action. Your satisfaction is very important for us !

We really wish to have the opportunity to welcome you back and provide you with a perfect stay.

Sincerely,
Manel
Guest Relation