Dear Guest,
Your feedback is greatly appreciated as it allows us to gain insights into areas that may require our attention. We are grateful for your commendation of our hotel's atmosphere and the excellent food provided by our professional chefs, who strive to offer freshly prepared, top quality, varied local products that cater to the diverse palates of our guests.
On the other hand, we deeply regret any impression of preference you perceived from our staff. We assure you that we value each guest equally, regardless of their nationality or background and we regret that you did not revieve that impression.
With regards to the other incidents you mention, we value these observations and will forward them to the relevant departments for serious consideration. Your comfort and satisfaction are our utmost priority, and we are always eager to improve where we can.
Once again, we appreciate your valuable feedback and look forward to the privilege of serving you again in the future at Iberostar.
Regards,
Quality Manager
Iberostar Selection Diar El Andalous