Dear salkhaja,
Thank you for taking the time to provide us with your feedback which we will use to improve our service. As Crystal Hotels Resorts & Spa, our objective is day by day to adapt ourself to new developments and offer a higher level of service. Accordingly, we believe that your complaints, criticisms and suggestions will contribute to our works much more than anything. We are sorry to hear we could not exceed your expectations and do hope we have the opportunity to make your stay a fantastic one in the future.
Kind Regards,
Feyzullah Üstün
General Manager