Dear Mr. Majed;
Thank you very much for choosing to stay at Mercure Bursa . We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.
We were very disappointed to read about your experience with our rooms and the A/C during your recent stay.
Please be informed that this is not a general reflection of the quality of service we provide to our guests and please accept our apologies for the inconvenience caused. Rest assured that necessary precautions have been taken in order to prevent similar problems from reoccurring. I sincerely hope that we can have a chance to make your next stay a more memorable one.
Front Office Manager