Dear Mr Sultany;
Thank you very much for your recent stay at Mercure Hotel Bursa.
It is always a pleasure to receive positive feedback. I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards;
Ipek İzmirli Front Office Manager

Dear Mr. Majed;

Thank you very much for choosing to stay at Mercure Bursa . We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.

We were very disappointed to read about your experience with our rooms and the A/C during your recent stay.
Please be informed that this is not a general reflection of the quality of service we provide to our guests and please accept our apologies for the inconvenience caused. Rest assured that necessary precautions have been taken in order to prevent similar problems from reoccurring. I sincerely hope that we can have a chance to make your next stay a more memorable one.
Kind Regards;

Ipek Izmirli

Front Office Manager