Dear Guest ,

Greetings from Mercure Grand Hotel !

Appreciate your review of Mercure Grand and your feedback to the resort.

We noted your comments with great concerned.

The impression of our guests is very important in assisting us to spot areas where we can do better and in enabling us to take corrective actions when necessary.

We look forward to welcome you back to Mercure Grand Jebel Hafeet in the near future.


Yours sincerely
Rima Rawass
General Manager

Dear Mr. Jory,

Greetings from the Mercure Grand Jebel Hafeet.

Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort.

With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future.

Best regards

Rima Rawass
General Manager

Dear Medhat,

Thank you for sharing your good experience at the resort.

I am pleased to receive your confirmation of a satisfied stay and appreciate for your most gratifying comments about the hotel, service and staff.

The impression of our guests is very important in assisting us to spot areas where we can do better and in enabling us to take corrective actions when necessary.

As a valued guest your feedback will be shared with Akshay and the team to continue, inspire and motivate them to deliver exceptional customer service.

We hope to welcome you back to Mercure Grand Jebel Hafeet in the near future.

Thank you and kind regards,
Rima Rawass
General Manager