Dear Tariq ,

Firstly we would like to thank you for the lovely review you shared following to your recent stay at Mercure Grand Hotel and are delighted to read that we were able to match your holiday expectations.

Your gratifying comments regarding the staff and hotel is highly appreciated.

We will share your good comments to Youssef , and team to motivate them more to deliver exceptional service.

Really , I was delighted to hear the kind words and appreciation which was addressed to myself.

We take a lot of pleasure in making each of our guests' visits comfortable and memorable especially when it comes to special occasion.

We look forward to welcome you back to Mercure Grand Jebel Hafeet in the near future.


Yours sincerely,
Rima Rawass
General Manager

Dear Khaled,

Greetings from the Mercure Grand Jebel Hafeet.

Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort.

The feedback of our guests is very important in assisting us to spot areas where we can do better and in enabling us to take corrective actions when necessary.

I have noted your comments with great concern , we are organizing essential ways to improve and rectify the situation.

We wish to thank you for your valuable opinion which helps us to make things better and for your continued loyalty.


Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future.

Best regards

Rima Rawass
General Manager

Dear Shaheed ,

The pleasure is all mine by hosting your event at the hotel

The impression of our guests is very important in assisting us to spot areas where we can do better and in enabling us to take corrective actions when necessary.

We appreciate for your most gratifying comments about the hotel and our staff , we are pleased to receive your confirmation of a satisfied service and to know that we were able to meet your expectations.

Your feedback will be shared with the team and Haeel for his good coordination and extra service

We wish to thank you for your valuable feedback which helps us to make things better.

We look forward to your continued loyalty and to welcome you back to Mercure Grand Jebel Hafeet in the near future.


Yours sincerely,
Rima Rawass
General Manager