Thank you for posting the review of your recent stay at the Hilton Al Ain. We appreciate the honest feedback, which is really helpful for us to improve the quality of our product.
We regret to find out that we were not able to meet your expectations and we want to assure you that these shortcomings do not reflect our usual high standards of service.
We, at the Hilton, place great value to our every guest's satisfaction, and as such, we have taken serious consideration of all the points you have raised.
Hope that none of these misgivings will stop you from considering a repeat stay with us as we anticipate welcoming you back in the hotel in the nearest future, to give us the chance to regain your confidence in our services and facilities.
Albeit I do apologize that your stay has not been fully up to your expectations, I would welcome the opportunity to have your stay with us again during your next trip to Al Ain. Please don’t hesitate to contact me directly at email@example.com if you wish to make your next booking. I can then personally take care of your reservation and stay.
Hilton Al Ain | General Manager