Dear Mrs Lubna,
Thank you for sharing your feedback regarding the wedding event at Radisson Blu Al Ain. We sincerely apologize for the cleanliness issues in the hall and the attached restroom, as well as for the inefficiency of the staff members, regardless of their positions. We also regret the unsatisfactory experience with the cake-cutting attendant and the quality of the cake. These instances are deviations from our high standards of service and cleanliness.
We take your feedback seriously and will take the necessary investigation steps to improve .
We appreciate your insights and hope to have the opportunity to provide you with a better experience next time.
Warm regards,