Dear Mr. Mohammad,

Thank you for writing us. I sincerely apologize for any inconvenience you have encountered during your recent stay with us. I have taken the liberty to share your experience with the team and rest assured that we are taking steps to work out with the best solution and implement our plans in order to avoid facing the same incident in the near future.

Once again, thank you for highlighting this matter to us. Hope you will give us the opportunity to having you again as a guest in our hotel.

Sincerely yours,

Carlos Malliaroudakis
General Manager

عزيزي mohammedaF3463WS

ونحن نشجع حقا كلماتكم السخية وشجعنا. سعيدة جدا كنت فعلت ذلك، ونأمل أن تكون العودة قريبا مرة أخرى.

تعليقاتكم سوف تساعدنا على تحسين الخدمات المقدمة ونشر الكلمة، وجعل الزبائن أكثر ارتياحا.

يجعلنا سعداء بعد أن كان من خدمة جيدة، ونحن لا نزال مع تحياتنا الحارة.

شكرا لمساعدتكم وكل التوفيق
كارلوس مالياروداكيس و
فريق الضيافة في العين روتانا

Dear Mr. Mohamed,

Thank you for writing such beautiful comments online and for recommending Al Ain Rotana. I am happy that you enjoyed your stay with us.

Once again, thank you very much for your feedback and looking forward to having you again as our guest in our hotel.

Sincerely yours,

Carlos Malliaroudakis
General Manager