Dear Mr. Abdulla,

Thank you for providing your excellent rating. We appreciate the time you have taken and would love to hear more from you. Your feedback is important to us so we can serve you even better in the near future.

Looking forward to having you again as a guest in our hotel.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager

Dear TripAdvisor member,

Thank you very much for your kind comments and for recommending our hotel. I really appreciate knowing that you had an enjoyable stay with us.

Once again, thank you for choosing Al Ain Rotana. We hope to have the pleasure of serving you again in the near future.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager

Dear TripAdvisor member,

Thank you for taking time to write us. Please accept our sincere apologies for the inconvenience you had experienced due to the delayed check-in. However, I am glad to know that our team was able to sort it out upon your return to the hotel.

Once again, we sincerely apologize for missing the mark on your experience. We look forward to welcoming you back for your 2nd visit in the near future.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager