موظفى الاستقبال يجادلون الضيوف يدون سبب غير مرحبين بهم . كذلك الغرف غير نضيفة والمكيت قديم وعلية اثر بويات واكنبات قديمة وباب البلكونة ماينقفل ، وكذلك لايوجد بالفرفة اطباق او صحون ولا اى شى ممكن استخدامة للاكل ، حتى المكرويف غير موجود وثلاجة قديمة جدا.
Dear Mr. Abdulaziz,
Thank you for taking time to write us. Please accept our sincere apologies that your overall experience were tainted by the unpleasant behaviour of our staff. I'd love to put this right and appreciate if you could provide us more details so we can conduct our investigations and take corrective actions if possible.
On the other hand, I would like to thank you for sharing an additional useful information so we can improve our room facilities and services.
Once again, we sincerely apologize for missing the mark on your experience and hope that you will give us the opportunity to welcoming you back to Al Ain Rotana in the near future.
Sincerely yours,
Armin H. Weller
Executive Assistant Manager
أنصح بالاقامة في هذا الفندق، مريح جدا والإفطار جيد، يعيبه زحمة المسابح وعدم وجود الحرية، لوجود الاختلاط الكبير بين الرجال والنساء والاطفال.
الموقع ممتاز، الفندق مزحوم جدا وأخذ مني أكثر من ساعتين لتسجيل الدخول.
Dear Mr. Saif,
Thank you for writing such beautiful comments and for recommending Al Ain Rotana. I am happy that you enjoyed your stay with us.
Please know that we are always happy to hear from our guests so we can serve them better. We would love to welcome you back as our guest again in the near future.
Sincerely yours,
Armin H. Weller
Executive Assistant Manager
الحجوزات المسبقة توفر الوقت والجهد- لديهم طاقم استقبال مهني يرحب بك مع فنجان القهوة العربية فور الوصول
سلاسة التنقل بين مرفقات الفندق وهدوء المكان وخدمة صف السيارات باسلوب رائع مع الاستقبال الدائم لدى العودة الى الفندق وفي كافة الاوقات بابتسامة رائعة
Dear TripAdvisor member,
Thank you very much for taking time to review our hotel and pleased to know that you enjoyed your stay with us. Your comments will be passed on to the team and we hope to welcome you back for another pleasant stay in the near future.
Sincerely yours,
Armin H. Weller
Executive Assistant Manager
اماكن الاطفال قليلة وقديمة وخطرة نوعا ما على الاطفال الفرش مستهلك جدا والحمام كذالك الاوتيل عادي جدا جدا ومبالغ بسعر الغرفة بالنسبة للمعايير الموجودة في مثل هذا السعر تحصل في دبي على معايير اجمل وارتب
Dear Ms. Rasha,
We appreciate your feedback about your recent stay with us. Thank you for the helpful suggestions and for highlighting these matters to us so we can serve you even better in the near future. We'd like to have you back. Our aim is to ensure that our guests are happy whenever they stay in our hotel.
We do hope that we will have the opportunity to serve you once again.
Sincerely yours,
Armin H. Weller
Executive Assistant Manager
استمتع بالإقامة في هذا الفندق في كل مره ازور العين. الأطفال استمتعوا جدا بالمسبح وألعاب الأطفال المتوافرة في الحديقة. حجم الغرفة والحمام مناسب جدا. الفطور متنوع ولذيذ يعيبه عدم توافر كراسي كافية لحجم الفندق.
Dear Mr. Ahmed,
Thank you for your review and for choosing Al Ain Rotana. Please accept our sincere apologies for the inconvenience you have encountered in our restaurant due to back-to-back operation. Your trust is very important to us and we will do our very best to continue to meet your expectations.
We are happy to serve you and looking forward to seeing you again.
Sincerely yours,
Armin H. Weller
Executive Assistant Manager
