Dear TripAdvisor member,
Thank you very much for getting in touch with us. We sincerely apologize for the inconvenience you have experienced during your recent stay at Al Ain Rotana. I am so glad that Nader, our Front Desk Agent, was of great help and demonstrated ownership and great customer service towards serving you. I have taken the liberty to share your experience with the team and rest assured that we are taking steps to work out with the best solution and implement our plans in order to avoid facing the same incident in the near future.
Once again, thank you for highlighting this matter to us. Looking forward to having you again as a guest in our hotel.