Dear TripAdvisor member,

Thank you for the lovely comments you wrote online about our hotel. I am glad that we made your stay pleasant. We are happy to serve you and looking forward to welcoming you back to our hotel in the near future.

Sincerely yours,

Pierre Zayoun
General Manager

Dear TripAdvisor member,

Thank you for choosing to stay at Al Ain Rotana. Currently, we are assessing the situation and refurbishment will take place in the near future.

We do hope that we will have the opportunity to serve you once again.

Sincerely yours,

Pierre Zayoun
General Manager

Dear TripAdvisor member,

Thank you very much for taking time to review our hotel. Kindly be informed that we have pool or city view and all requests are subject to the hotel availability upon check-in. On the other hand, we sincerely apologize for the inconvenience you have encountered in regards to the smell of the room and rest assured that I will be discussing this with the concerned team in order to rectify this matter and avoid from happening again in the near future.

Once again, thank you for sharing this matter to us and for giving us the opportunity to improve our facilities and services. We hope to have the opportunity to welcome you back to the hotel in the near future.

Sincerely yours,

Pierre Zayoun
General Manager