Dear TripAdvisor member,

Thank you very much for taking time to review our hotel. Kindly be informed that we have pool or city view and all requests are subject to the hotel availability upon check-in. On the other hand, we sincerely apologize for the inconvenience you have encountered in regards to the smell of the room and rest assured that I will be discussing this with the concerned team in order to rectify this matter and avoid from happening again in the near future.

Once again, thank you for sharing this matter to us and for giving us the opportunity to improve our facilities and services. We hope to have the opportunity to welcome you back to the hotel in the near future.

Sincerely yours,

Pierre Zayoun
General Manager

Dear Mr. Khaldoun,

I am so glad that you had an amazing experience with us and for highlighting our team who had made your stay a memorable one. Your comments will be gladly passed on to the team. Once again, thank you for the warm appreciation and looking forward to welcoming you back to Al Ain Rotana in the near future.

Sincerely yours,

Pierre Zayoun
General Manager