Dear Ms. Huda,

Thank you for taking the time to write us. Please accept our sincere apologies that your overall experience were not able to satisfy your needs or meet your expectations. In order for us to serve you better, I would highly appreciate if you could provide us additional details on areas where we lack in providing you the experience you expect from us. We value your trust and will take this as an opportunity to improve our service.

Looking forward to hearing from you and we hope to have the opportunity to welcome you back to the hotel in the near future.

Sincerely yours,

Pierre Zayoun
General Manager

Dear TripAdvisor member,

Thank you for your positive comments about our hotel. I am so glad that you liked our facilities and services. We are happy to serve you and hope to welcome you back for another pleasant stay soon.

Sincerely yours,

Pierre Zayoun
General Manager

Dear Ms. Mona,

Thank you for your feedback online. I am so glad that you liked our facilities and services in the hotel. We are happy to serve you and hope to welcome you back for another pleasant stay soon.


Sincerely yours,

Pierre Zayoun
General Manager