Dear TripAdvisor member,

Thank you for being our loyal guest and for sharing your positive comments about our hotel. It's a pleasure to have you with us. We would love to welcome you back as our guest again in the near future.

Sincerely yours,

Pierre Zayoun
General Manager

Dear Mr. Abdulkareem,

Thank for your lovely comments about our hotel and the team. I am so glad that you had a pleasant stay with us. I am sure that our team enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to having you again as a guest in our hotel.

Sincerely yours,

Pierre Zayoun
General Manager

Dear Ms. Huda,

Thank you for taking the time to write us. Please accept our sincere apologies that your overall experience were not able to satisfy your needs or meet your expectations. In order for us to serve you better, I would highly appreciate if you could provide us additional details on areas where we lack in providing you the experience you expect from us. We value your trust and will take this as an opportunity to improve our service.

Looking forward to hearing from you and we hope to have the opportunity to welcome you back to the hotel in the near future.

Sincerely yours,

Pierre Zayoun
General Manager