لي تجربتين في هذا الفندق ووجدت الفارق بينهم من خلال الاستقبال والسعر والتعامل من قبل الموظفين ,, الفندق متكامل وموقعه المميز يشجع ان يتم زيارته والاستمتاع به من جهه والاستمتاع بمدينة العين من جهة اخرى ...المزيد
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نظافه الغرف سيئه جدا و عدم البطاقة وايضاً السعر مقابل الخدمه كثير و الحصول على الغرفه متاخر و طلب الخروج من الغرفه الساعة واحده هذا ليس عدلاااااااااا هذه ثاني خبره مع هيلي ريحان رحلتي الاولى كانت ممتازة لكن هذه المره كانت سيئه أيضا التلفاز لا يعمل
Dear Wafaa,
We are very delighted to know that you had given us another opportunity to serve you as our guests and we would like to thank you for your review here in TripAdvisor.
Your insightful review of our facility was well-noted and I would like to sincerely apologize for any inconveniences which you have experienced during your visit.
Please rest assured that I will look into this and rectify the issues which you have mentioned accordingly.
In the meantime, I hope this will not discourage you from coming back to us every year and trust that your next visit will be as delightful as per the usual.
Best regards,
Amr Adel
General Manager
لاباس به ولكن تنقصه النظافه في الغرف وكذلك الرائحه لم تكن جيده وايضا لايحسبون 24 ساعه من وقت تسجيل الدخول بحيث ان العميل يسجل الدخول في العاشره ليلا يجب ان يكون تسجيل الخروج في العاشره ليلا من اليوم الثاني وليس 12 ظهرا
Dear Almeqbaali,
We are very delighted to know that you had given us another opportunity to serve you as our guests and we would like to thank you for your review here in TripAdvisor.
Your insightful review of our property was well-noted and I would like to sincerely apologize for any inconveniences which you have experienced during your visit.
Please rest assured that I will look into this and rectify the issues which you have mentioned accordingly.
In the meantime, I hope this will not discourage you from coming back to us and trust that your next visit will be a delightful one.
Best regards,
Amr Adel
General Manager
كان الفندق مزدحم لكن ذلك لا يمنع الموظفين من الاهتمام ب نظافة و ترتيب الغرف ، كانت قمامة النزلاء السابقين في الغرفة عند وصولنا ، و طول مدة الإقامة كنت اشتكي من عدم نظافة الغرفه، الطعام كان دون المستوى
Dear Hind A.,
Thank you for your review on Hili Rayhaan by Rotana Al Ain. I am most concerned to learn of your disappointments during your stay with us.
Please accept our sincere apologies for the inconveniences caused in this respect. I have personally passed your feedback to the concern department and I am sure that this will be taken into account, moving forward.
Thank you once again for sharing your comment on TripAdvisor. We look forward to the pleasure of welcoming you back in a near future.
Best Regards,
Amr Adel
General Manager
ممتاز للغاية تشعر بالترحيب من البدايةز بداية من خدمة صف السيارات و توصيل الامتعو مرورا بالاستقبالز كل شى يمر بسلاسة و جميع المظفين دون استثناء في قمة التهذيبزز
الملاحظة الوحية هي عدم تنظيف الغرفة من الغبار
Dear 287mohamedi,
Thank you for your positive review on Hili Rayhaan by Rotana Al Ain. We are pleased to read that you had a great experience staying in our property.
Your kind words of appreciation have been cascaded to our colleagues and we are delighted that they contributed in making your stay a most memorable one.
Please accept our sincere apologies for any inconveniences caused in this respect. I have personally passed your feedback to the concern department and I am sure that this will be taken into account, moving forward.
We look forward to the pleasure of welcoming you back in a near future.
Best regards,
Amr Adel
General Manager
كانت تجربة مميزة ورائعة معكم استمتعت جدا من خلال اقامتي بفندقكم حيث يعتبر مكان مثالي للراحة والاستجمام وقضاء وقت مميز كوّن موقعة ممتاز ولتوفر الكثير من الخدمات والتي تجعل من تجربة الإقامة فية لحظات لا تنسى
Dear Guest,
Thank you very much for taking the time to write a very heartwarming note. It is truly a rewarding experience for our entire hotel team when we receive very nice comments from our valuable guests.
Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.
One of our hotel goal is to give our valued guests a unique hospitality experience. We will continuously aim to enhance and improve our service & hotel facilities for your convenience. Kindly accept our sincerest gratitude and thanks for your comprehensive feedback.
Hope you to see you back in the near future.
Kind Regards,
Amr Adel
General Manager
