Dear Zaher_email,

Thank you for taking the time to review your stay with us.

One of our hotel goal is to give our valued guests a unique hospitality experience. We will continuously aim to enhance and improve our service & hotel facilities for your convenience.

Your other comments have been passed on to the concern department and I am sure that this feedback will be taken into account, moving forward

Looking forward to serve you again in the future.

Kind Regards,
Amr Adel
General Manager

Dear Rashed989,

I truly appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can and your valuable feedback gives us continuous motivation and inspiration in improving our guest experiences at all times.

We truly appreciate your kind recommendation of our hotel & I'm looking forward to welcoming you again as our guest in our hotel

Kind Regards,

Amr Adel
General Manager

Dear Wafaa,

We are very delighted to know that you had given us another opportunity to serve you as our guests and we would like to thank you for your review here in TripAdvisor.

Your insightful review of our facility was well-noted and I would like to sincerely apologize for any inconveniences which you have experienced during your visit.

Please rest assured that I will look into this and rectify the issues which you have mentioned accordingly.

In the meantime, I hope this will not discourage you from coming back to us every year and trust that your next visit will be as delightful as per the usual.

Best regards,
Amr Adel
General Manager