Dear Rouka60,
We are very delighted to know that you had given us another opportunity to serve you as our guests and we would like to thank you for your wonderful review here in TripAdvisor.
We feel truly honored to have served you and your valuable feedback gives us continuous motivation and inspiration in improving our guest experiences at all times.
Here at Hili Rayhaan by Rotana Al Ain, we always strive to provide excellent products & services and we are glad to know that we have achieved this on your recent visit. We truly appreciate your commendation to our hotel.
I have shared your feedback to the entire team and I am sure that they have appreciated your kind words and compliments very highly.
We look forward to your succeeding stays at our hotel.
Best regards,
Amr Adel
General Manager