Dear Mamdouha,

Greetings from Hili Rayhaan by Rotana Al Ain!

Thank you very much for taking the time to review our property.

Your valuable input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.

We are extremely delighted to have you considered us as your destination hotel. Your satisfaction with the services and accommodation helped to motivate the team to continue deliver the quality service that all our guests deserve. Your positive comments, will inspire the entire team at Hili Rayhaan Hotel to continue providing the best service experience.

Looking forward to welcome you back again.

Kind Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com

Dear Saeed,

Thank you for the time you have taken to pass on your recent experiences, whilst staying with us.

At Hili Rayhaan by Rotana Al Ain, it is always our sincere intention, to ensure that all our guests leave us, with smile and therefore I very much regret that on this occasion, we have sadly failed.

The fact that you have taken the time to communicate with us, allows us the invaluable opportunity, to learn and improve in every way.

I trust that you will accept our most sincere apologies for the inconvenience and disappointment experienced on this occasion.

Please rest assured that the required corrective action will be taken in order that we can ensure such a situation does not occur again in the future.

I do hope you will consider giving us a second chance sometime in the future, to welcome you back and to ensure that you do indeed, leave us with a smile.

We very much appreciate your kind understanding and support.

Best Regards,
Amr Adel
General Manager
Hili. Rayhaan @rotana.com

Dear Mariam,

It is such a delight to read your review of our hotel here in Trip Advisor. We feel truly honored to have served you and your valuable feedback gives us continuous motivation and inspiration in improving our guest experiences at all times.

We are very pleased to know that you were impressed with our hotel, the food, facilities and our warm hospitality.

Your comment about our lobby is well-noted and I would like to sincerely apologize for any inconveniences which you have experienced during your visit.

We look forward to your succeeding stays at our hotel.

Best regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com