لا اعجب بالفندق، من ناحية خدمة صف السيارات وزحمة الأشخاص عند المدخل، وكانت رائحة الغرفه سيجارة رغم حجزي غرفة لغير المدخنين، وكان الفراش متسخ نوعاً ما، وطرق الباب في الصباح للكشف عن الminibar رغم انه باقي على مغادرتي للفندق ٤ ساعات عالاقل.المزيد
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الافطار لذيذ ومتنوع وسعر الفندق جدا مرضى وغرف النوم جدا مريحة غرف واسعة والترتيب كان منظم خدمات وخدمات ايقاف السيارة كان جدا سريع الدخول الى الفندق لم يستغرق اكثر من 5 دقاق والخروج هم كذلك كان سريع لقد استمعتت باقامتي
Dear Fathea2017,
Thank you for posting a review here in Trip Advisor. We are glad that you enjoyed our hotel’s guest facilities, service, accommodation and our warm hospitality.
We are also pleased to know that you relished the wide selection of our breakfast buffet.
I have shared your comments with our team and I am sure that they appreciated your kind words and compliments very highly.
We truly appreciate your kind commendation of our hotel & looking forward to welcome you back again.
Best regards,
Amr Adel
General Manager
Hili.rayhaan@rotana.com
انصح به للعوائل لكنه بعيد عن مركز المدينه نوعا ما لكنه مناسب لمن لديه سيارة وهادئ للاقامة العائلية ويقع في مكان بعيد عن الزحمة وقريب جدا من الحدود العمانية لمن اراد ان يزور المناطق القريبة في عمان كذلك بوجد مركز تسوق ملاصق للفندق
Dear H8768SHabdulaziza,
I truly appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can and your valuable feedback gives us continuous motivation and inspiration in improving our guest experiences at all times.
I have shared your comments with our team and I am sure that they appreciated your kind words and compliments very highly.
We truly appreciate your kind recommendation of our hotel & looking forward to welcome you back again.
Kind Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
مكيف الغرفة حار جداً ولا يوجد فيه اي برودة و عندما تم الاستعانة بالعامل قال انه يستغرق وقت للبرودة لكن لم يبرد المكيف طوال الليل للأسف .
الغرفة لا يوجد بها محارم ورقية .
المعاملة سيئة جداً للمقيم المريض.
الحمام لم يتم تنظيفه بالشكل الجيد و كانت به رائحة مزعجة.
Dear Alhamadiebrahim,
Thank you for taking the time to review your stay with us.
One of our hotel goal is to give our valued guests a unique hospitality experience. We will continuously aim to enhance and improve our service & hotel facilities for your convenience.
Please accept our sincere apologies for the inconveniences caused in this respect. Please note that I have personally passed your feedback to the concern department and I am sure that this will be taken into account, moving forward.
For the meantime, please let me know should you require any further assistance.
Looking forward to serve you again in the future.
Kind Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
اقامة جيدة وعلى بعد خطوات من واحات هيلي مول ، المعاملة ممتازة من الجميع وخدمة تنظيف الغرف لبت جميع طلباتنا وفي اي وقت وتميزوا بالكرم ، الشيء الوحيد المزعج هو وجود معارض شبه دائمة في مدخل الفندق . اتمنى وجود مواصلة لأماكن داخل المدينة حيث ان مكان الفندق بعيد ان اي مواصلات او تاكسيات.
Dear AmraK140MF,
Greetings from Hili Rayhaan by Rotana Al Ain!
Thank you very much for taking the time to review our property.
Your valuable input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.
We are extremely delighted to have you considered us as your destination hotel. Your satisfaction with the services, facilities and accommodation we offer helped to motivate the team to continue deliver the quality service that all our guests deserve.
On a separate note, Please accept our sincere apologies for any inconveniences caused during your stay. We will continuously aim to enhance and improve our service & hotel facilities for your convenience, moving forward.
Looking forward to welcome you back again.
Kind Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
موظفين الفندق متعاونين جدا واللي عجبني مرافق الفندق من حوض السباحة والسبا والصالة الرياضية من اروع مايكون من حيث النظافة واللي جميل في الفندق موقعه لانه لاصق بالعين مول يعني لاتحاتي مطاعم وكوفيات مايحتاي حتى تستخدم سيارتك عشان تروح المول من داخل الفندق مدخل خاص للمول
Dear Rasheda87,
It is such a delight to read your review of our hotel here in Trip Advisor. We feel truly honored to have served you and your valuable feedback gives us continuous motivation and inspiration in improving our guest experiences at all times.
We are very pleased to know that you were impressed with our hotel, facilities and our warm hospitality.
I have shared your reviews with our team and I am sure that they appreciated your kind words and compliments very highly.
We look forward to your succeeding stays at our hotel.
Best regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
