Thank you for your feedback following your recent stay in the hotel.
Here at Hili Rayhaan by Rotana Al Ain, we always strive hard to provide the best products and services to all our guests and it is displeasing to know that we failed in this regard.
Your comment about our service, facility and accommodation are well-noted and I would like to sincerely apologize for any inconveniences which you have experienced during your visit. Please rest assured that I will look into this and rectify the issues which you have mentioned accordingly.
We truly appreciate this opportunity to improve our guests' experiences through your feedback.
Looking forward to welcoming you back in not so distant future.
Meantime, please do not hesitate to let us know, should you require anything further.