لخدمة كانت ممتازة والنظافة غاية في الدقة وترتيب الغرف كذلك الملاحظة الوحيدة انه يجب توحيد مواعيد نزول الاطفال للمسبح مع البالغين ماداموا برفقة ذويهم وايضا الاهتمام بمنطقة لعب الاطفال هذا للنصيحة فقط شكراالمزيد
Hotels.com
Aloft.com
Booking.com
كان يوجد event على المسبح خلال فترة اقامتي والدخول كان للعامة ولم يكن باستطاعتنا استخدام facility تبع الاوتيل بسبب الازدحام الشديد والازعاج من صوت الدي جي خلال event
لم يتم فلترة مياه المسبح بعد event
Dear Tarek A.,
Greetings from Hili Rayhaan by Rotana Al Ain!
Thank you for sharing your feedback with us. I was, however, most concerned to learn of your disappointments during your stay with us.
Please accept our sincere apologies for the inconveniences caused in this respect. Please note that I have personally passed your feedback to the concern department and I am sure that this will be taken into account, moving forward.
Please rest assured that the necessary steps had been taken in order to avoid such regrettable experiences re-occurring in the future and I trust that you will once again accept our most sincere apologies for the inconveniences caused on this occasion.
Best Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
لا اعجب بالفندق، من ناحية خدمة صف السيارات وزحمة الأشخاص عند المدخل، وكانت رائحة الغرفه سيجارة رغم حجزي غرفة لغير المدخنين، وكان الفراش متسخ نوعاً ما، وطرق الباب في الصباح للكشف عن الminibar رغم انه باقي على مغادرتي للفندق ٤ ساعات عالاقل.
Dear Um_saif_h,
Thank you for your feedback following your recent stay in the hotel.
Here at Hili Rayhaan by Rotana Al Ain, we always strive hard to provide the best products and services to all our guests and it is displeasing to know that we failed in this regard.
Your comment about our service, facility and accommodation are well-noted and I would like to sincerely apologize for any inconveniences which you have experienced during your visit. Please rest assured that I will look into this and rectify the issues which you have mentioned accordingly.
We truly appreciate this opportunity to improve our guests' experiences through your feedback.
Looking forward to welcoming you back in not so distant future.
Meantime, please do not hesitate to let us know, should you require anything further.
Kind regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
الافطار لذيذ ومتنوع وسعر الفندق جدا مرضى وغرف النوم جدا مريحة غرف واسعة والترتيب كان منظم خدمات وخدمات ايقاف السيارة كان جدا سريع الدخول الى الفندق لم يستغرق اكثر من 5 دقاق والخروج هم كذلك كان سريع لقد استمعتت باقامتي
Dear Fathea2017,
Thank you for posting a review here in Trip Advisor. We are glad that you enjoyed our hotel’s guest facilities, service, accommodation and our warm hospitality.
We are also pleased to know that you relished the wide selection of our breakfast buffet.
I have shared your comments with our team and I am sure that they appreciated your kind words and compliments very highly.
We truly appreciate your kind commendation of our hotel & looking forward to welcome you back again.
Best regards,
Amr Adel
General Manager
Hili.rayhaan@rotana.com
انصح به للعوائل لكنه بعيد عن مركز المدينه نوعا ما لكنه مناسب لمن لديه سيارة وهادئ للاقامة العائلية ويقع في مكان بعيد عن الزحمة وقريب جدا من الحدود العمانية لمن اراد ان يزور المناطق القريبة في عمان كذلك بوجد مركز تسوق ملاصق للفندق
Dear H8768SHabdulaziza,
I truly appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can and your valuable feedback gives us continuous motivation and inspiration in improving our guest experiences at all times.
I have shared your comments with our team and I am sure that they appreciated your kind words and compliments very highly.
We truly appreciate your kind recommendation of our hotel & looking forward to welcome you back again.
Kind Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
مكيف الغرفة حار جداً ولا يوجد فيه اي برودة و عندما تم الاستعانة بالعامل قال انه يستغرق وقت للبرودة لكن لم يبرد المكيف طوال الليل للأسف .
الغرفة لا يوجد بها محارم ورقية .
المعاملة سيئة جداً للمقيم المريض.
الحمام لم يتم تنظيفه بالشكل الجيد و كانت به رائحة مزعجة.
Dear Alhamadiebrahim,
Thank you for taking the time to review your stay with us.
One of our hotel goal is to give our valued guests a unique hospitality experience. We will continuously aim to enhance and improve our service & hotel facilities for your convenience.
Please accept our sincere apologies for the inconveniences caused in this respect. Please note that I have personally passed your feedback to the concern department and I am sure that this will be taken into account, moving forward.
For the meantime, please let me know should you require any further assistance.
Looking forward to serve you again in the future.
Kind Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
