Dear abdelfattahn2017,

Thank you for your feedback following your recent stay in the hotel.

Here at Hili Rayhaan by Rotana Al Ain, we always strive hard to provide the best products and services to all our guests and it is displeasing to know that we failed in this regard.

Your insightful review of our facility and accommodation were well-noted and I would like to sincerely apologize for any inconveniences which you have experienced during your visit.

We truly appreciate this opportunity to improve our guests' experiences through your feedback.

Looking forward to welcoming you back in not so distant future.

Kind regards,

Amr Adel
General Manager
hili.rayhaan@ rotana.com

Dear zo6_07,

Thank you so much for sharing this very kind review about your recent experience at Hili Rayhaan by Rotana Al Ain!

I am extremely delighted to read that you consider us as your "Destination Hotel". Your satisfaction with the services, facilities and the kind of accommodation we offer helped to motivate the team to continue deliver the quality service that all our guests deserve.

Your kind review has been shared with everyone in the team and we are all look forward to welcoming you again on your next visit.

Best Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com

Dear Reem,

I have read with pleasure your positive comments about your pleasant experience during your stay with us.

Thank you very much for recognizing the excellent accommodation & facility and the exceptional service, food & warm hospitality provided to you by our committed staffs. It will be a great motivation to hear about your satisfaction and I will definitely share your feedback to the rest of the team.

We are looking forward to being of service to you once again and assuring you of our best efforts to make your every stay a memorable experience.

Kind regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com