Thank you for your feedback following your recent stay in the hotel.
Here at Hili Rayhaan by Rotana Al Ain, we always strive hard to provide the best products and services to all our guests and it is displeasing to know that we failed in this regard.
I would like to sincerely apologize for any inconveniences which you have experienced during your visit. However, we are rather surprise whilst we were trying to assist after the incident, offered our service to send to the hospital and made a follow-up call to check the condition, but still we received this unexpected review.
On the contrary, we truly appreciate this opportunity to improve our guests' experiences through your feedback.
Please let us know should you require any assitance from our side.
Looking forward to welcoming you back in not so distant future.