اوتيل مناسب للعائلات وموقع جيد جدا في منتصف العين وبجانب هيلي مول ولكن مياه المسبح غير مدفأة ولا يوجد نادي للأطفال ولكن يوجد ألعاب في الفسحة الخارجية .الاكل كان متوسط الطعمة والقيمة للعشاء مع ان السعر غالي نوعا ما. بينما الفطور كان شامل كل انواع الأكل العربية والغربية.المزيد
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اقدم شكري وتقديري للجميع وانصح الجميع بزيارة هذا الفندق وذلك لتوفر جميع سبل الراحة وقربه من الاماكن الترفيهيه وقربه من المطاعك وتواجد المول في هذا الفندق كما انه يحتوي على كافيه وعدة مطاعم وتوفر القهوة في الاستقبال وكذلك توافر الرطب الاستضافة كانت بمنتهى الروعه شكرا من صميم القلب
Dear Abdulla898,
We are very delighted to know that you had given us opportunity to serve you as our guests and would like to thank you for your wonderful review here in TripAdvisor.
Here at Hili Rayhaan by Rotana Al Ain, we always strive to provide excellent products and services and we are glad to know that we have achieved this on your visits.
We appreciate your loyalty and commendation. I have shared your feedback to the entire team at the hotel so I am sure that they appreciated your kind words and compliments very highly.
We feel truly honored to have served guest like you, as this gives us continuous motivation and inspiration in improving our guest experiences through your valuable feedback.
We look forward to your succeeding stays at our hotel.
Best Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
فندق عائلي مناسب وممتاز لجميع الأشخاص والإعمار وأمن ونظيف وإدارة ممتازة ومرنة ويتميّز بموقع جغرافي ممتاز .. قريب من كل شيئ من المطار او الحدود العمانية او دبي وكفاية أنة ملاصق لمركز تسوق جميل ورائع وبنوك
Dear Yousufa497,
We are so delighted to receive your feedback following your recent stay at Hili Rayhaan by Rotana Al Ain!
It is truly a rewarding experience for our entire hotel team when we receive very nice comments from our valuable guests.
Thank you very much for your kind words and compliments.
We look forward to welcoming you back in the not so distant future.
Best regards,
Amr Adel
General Manager
hili.rayhaan @rotana.com
ربما يكون الفندق شكلا جيدا ولكن ما الفائده اذا كانت إدارة الفندق لا تهتم بخدمة النزلاء ولا تشوفيهم حقهم من الرعاية والاهتمام بل على العكس عند حدوث حادث لم يكلفوا نفسهم الاهتمام بما حدث للنزيل وانه لم يرجع للفندق من الظهر الى اليوم الثاني الظهر ولَم يحظر لعمل خروج من الفندق شي عجيب
Dear UAEAref,
Thank you for your feedback following your recent stay in the hotel.
Here at Hili Rayhaan by Rotana Al Ain, we always strive hard to provide the best products and services to all our guests and it is displeasing to know that we failed in this regard.
I would like to sincerely apologize for any inconveniences which you have experienced during your visit. However, we are rather surprise whilst we were trying to assist after the incident, offered our service to send to the hospital and made a follow-up call to check the condition, but still we received this unexpected review.
On the contrary, we truly appreciate this opportunity to improve our guests' experiences through your feedback.
Please let us know should you require any assitance from our side.
Looking forward to welcoming you back in not so distant future.
Kind regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
اختفاء قنوات osn جاتني حساسية من السرير عدم وجود العصائر الطازجة في الافطار ارجو التكرم باهتمام الشكوى وجود الريحة السيئة في الحمام ارجو التكرم بإعادة الاهتمام بالفندق نفس الاول خاصة اغطية الاسرة و الافطار
Dear Abdinur,
Greetings from Hili Rayhaan by Rotana Al Ain!
Thank you for sharing your feedback. I am most concerned to learn of your disappointments during your recent stay with us.
With regards to the OSN channel, kindly be informed that the company is currently dealing with a different service provider, hence, we are unable to provide the same. Please accept our sincere apologies for the inconveniences caused in this respect.
I have also personally passed your other feedback to the concern department and I am sure that this will be taken into account, moving forward. Please rest assured that the necessary steps had been taken in order to avoid such experiences re-occurring in the future.
Thank you once again for sharing your comment on TripAdvisor and thereby giving us the opportunity to enhance our service quality and facilities.
Kind Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
الفندق بشكل عام كان جميل جدا وجميع الموظفين في قمه الاحترام سواء في الاستقبال او في المطعم او في البركة وسوف ازور الفندق في المستقبل واخبر الاصدقاء للنزول بة وشكرا
والى اللقاء في موعد قريب والسلام عليكم ورحمة الله وبركاتة وشكرا
Dear I4621HDkhalida,
Thank you for taking the time to share your feedback on TripAdvisor following your recent stay at Hili Rayhaan by Rotana Al Ain!
We are delighted to read your great review post your stay. It is most encouraging for us to receive such praises and gives us great pleasure to know that you thoroughly enjoyed your stay. Thank you for your commendation of the hotel.
Your words will not only motivate our colleagues, but inspire the entire team at Hili Rayhaan by Rotana Al Ain to continue providing the best service experience.
We all look forward to welcoming you back in the not too distant future.
Best Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
