للفندق أنشطة متميز مثل المعارض الداخلية ومتوفر لديهم مول هادئ به كافة الاحتياجات اضافة الى توفر المواقف كما ان حوض السباحة جيد و الجيم كذلك و تتوفر لديهم قاعات متعددة للدورات التدريبية و المناسبات المختلفة المزيد
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مكان مميز للاقامة العائلية والاعمال خدماتهم متهددة زلاكن الاسعار غاليه نسبيا نتمنى خفض الاسغار قليلا لكي نستمتع اكثر بالاجواء الرائعه للفندق والاماكن المحيطة به وايضا نتمنى ايجاد سبل ترفيه اكثر مثل اماكن لممارسه الهوايات المختلفه مثل الرياضة
Dear Alaa Farouk,
We are very delighted to know that you had given us opportunity to serve you as our guests and we would like to thank you for your wonderful review here in TripAdvisor.
Here at Hili Rayhaan by Rotana Al Ain, we always strive to provide excellent products & services and we are glad to know that we achieved this on your visit.
I have shared your feedback to the entire team and I am sure that they have appreciated your kind words and compliments very highly.
We look forward to your succeeding stays at our hotel.
Best regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
اوتيل مناسب للعائلات وموقع جيد جدا في منتصف العين وبجانب هيلي مول ولكن مياه المسبح غير مدفأة ولا يوجد نادي للأطفال ولكن يوجد ألعاب في الفسحة الخارجية .الاكل كان متوسط الطعمة والقيمة للعشاء مع ان السعر غالي نوعا ما. بينما الفطور كان شامل كل انواع الأكل العربية والغربية.
Dear 151bananj,
Thank you for your valuable feedback and for taking the time to write a review in TripAdvisor following your recent stay at Hili Rayhaan by Rotana Al Ain.
We do take pride in catering to our guests' needs the best way we can and your valuable feedback gives us continuous motivation and inspiration in improving our guest experiences at all times.
Please accept our sincere apologies for any inconveniences caused in this respect. Your concern about the pool water temperature has been rectified accordingly.
We all look forward to welcoming you back in the not too distant future.
Best Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
اقدم شكري وتقديري للجميع وانصح الجميع بزيارة هذا الفندق وذلك لتوفر جميع سبل الراحة وقربه من الاماكن الترفيهيه وقربه من المطاعك وتواجد المول في هذا الفندق كما انه يحتوي على كافيه وعدة مطاعم وتوفر القهوة في الاستقبال وكذلك توافر الرطب الاستضافة كانت بمنتهى الروعه شكرا من صميم القلب
Dear Abdulla898,
We are very delighted to know that you had given us opportunity to serve you as our guests and would like to thank you for your wonderful review here in TripAdvisor.
Here at Hili Rayhaan by Rotana Al Ain, we always strive to provide excellent products and services and we are glad to know that we have achieved this on your visits.
We appreciate your loyalty and commendation. I have shared your feedback to the entire team at the hotel so I am sure that they appreciated your kind words and compliments very highly.
We feel truly honored to have served guest like you, as this gives us continuous motivation and inspiration in improving our guest experiences through your valuable feedback.
We look forward to your succeeding stays at our hotel.
Best Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
فندق عائلي مناسب وممتاز لجميع الأشخاص والإعمار وأمن ونظيف وإدارة ممتازة ومرنة ويتميّز بموقع جغرافي ممتاز .. قريب من كل شيئ من المطار او الحدود العمانية او دبي وكفاية أنة ملاصق لمركز تسوق جميل ورائع وبنوك
Dear Yousufa497,
We are so delighted to receive your feedback following your recent stay at Hili Rayhaan by Rotana Al Ain!
It is truly a rewarding experience for our entire hotel team when we receive very nice comments from our valuable guests.
Thank you very much for your kind words and compliments.
We look forward to welcoming you back in the not so distant future.
Best regards,
Amr Adel
General Manager
hili.rayhaan @rotana.com
ربما يكون الفندق شكلا جيدا ولكن ما الفائده اذا كانت إدارة الفندق لا تهتم بخدمة النزلاء ولا تشوفيهم حقهم من الرعاية والاهتمام بل على العكس عند حدوث حادث لم يكلفوا نفسهم الاهتمام بما حدث للنزيل وانه لم يرجع للفندق من الظهر الى اليوم الثاني الظهر ولَم يحظر لعمل خروج من الفندق شي عجيب
Dear UAEAref,
Thank you for your feedback following your recent stay in the hotel.
Here at Hili Rayhaan by Rotana Al Ain, we always strive hard to provide the best products and services to all our guests and it is displeasing to know that we failed in this regard.
I would like to sincerely apologize for any inconveniences which you have experienced during your visit. However, we are rather surprise whilst we were trying to assist after the incident, offered our service to send to the hospital and made a follow-up call to check the condition, but still we received this unexpected review.
On the contrary, we truly appreciate this opportunity to improve our guests' experiences through your feedback.
Please let us know should you require any assitance from our side.
Looking forward to welcoming you back in not so distant future.
Kind regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
