تم استبدال الغرفه لان الاولى كانت مطله بشكل مباشر مع حوض السباحة والاقامه كانت ممتعه بشكل عام واشكر جميع الموظفين على حسن الاستقبال والضيافه في اللوبي ممتازه من القهوة والتمر والترحيب ويوجد مطعم هندي ممتاز في المركز التجاري الملاصق للفندقالمزيد
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فنادق روتانا معروفه لدى الجميع في العين فندق روتانا العين افضل بالنسبه لابوظبي ودبي كذالك توجد فنادق روتانا افضل من ريحانا ارجوا دوام التجديد والتغيير والتطور ودراسه الاسعار مره اخرى بحكم الدوله والمنافسه والمواسم
Dear X9892KNsaifa,
I would like to thank you for reviewing Hili Rayhaan in TripAdvisor and for being a loyal customer at Rotana Hotels.
It means a great deal to us that our valued guests would take the time to provide such valuable feedback.
I have shared your comments with the whole team and we truly appreciate this opportunity to improve our guests' experiences through your feedback.
Meanwhile, looking forward to being of service to you once again and assuring you of our best efforts to make your every stay a memorable experience.
Best regards,
Amr Adel
General Manager
Hili.rayhaan@rotana.com
بالنسبة لتقييم النظافة ٢/٥ للغرف و بالنسبة لنظافة الفندق من ناحية اللوبي و المطعم و النادي الصحي فهي ٥/٥
الاستقبال اليومي ٥/٥ و اعجبني ان كل الموظفين مبتسمين و خدومين
بالنسبة للمول اقترح اضافة سينما :)
Dear Aiyshae,
Greetings from Hili Rayhaan by Rotana Al Ain!
Thank you very much for taking the time to review our property.
Your valuable input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.
Your satisfaction with the services, accommodation and facilities we offer helped to motivate the team to continue deliver the quality service that all our guests deserve. Your positive comments, will inspire the entire team at Hili Rayhaan by Rotana Al Ain to continue providing the best service experience.
Looking forward to welcome you back again.
Kind Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
رحله جميله ف العين تمكنت من الذهاب الى جبل حفيت و حديقة الحيوانات و المبررة الخضراء الرائعه اعجبني المول المتصل بالفندق لقد كانت تجربه جميله جداً ف العين و سوف اقوم بزيارتها مره اخرى و الحجز في نفس الفندق
Dear AbdulazizaF2792ZC,
It was a pleasure to note that you had a wonderful experience during your stay with us. We are truly glad to hear that you were satisfied with your overall experience.
Rest assured that your kind compliments will be shared to the entire team. It is certainly an encouragement for all of us in ensuring that we provide the best service to our valued guests.
Thank you for your kind commendation of the hotel and we will be more than happy to welcome you back again soon.
Kind regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
اقامة مميزة وخدمة رائعة واسعار تنافسية والجو رائع مساحات الغرف ممتازة هناك بعض الموظفين الذين يقدمون لك الخدمة دون ان تطلبها تشعر بانك موضع ثقة كما ان هناك ميزة مميزة وهي اتصال الفندق بالمركز التجاري فهذا شيء ممتاز
Dear Z9500BSalie,
I have read with pleasure your positive comments about your pleasant experience during your stay with us. Thank you very much for recognizing the excellent accommodation and the exceptional service, facilities & warm hospitality provided to you by our committed staffs. It will be a great motivation to hear about your satisfaction and I will definitely share your feedback to the rest of the team.
We are looking forward to being of service to you once again and assuring you of our best efforts to make your every stay a memorable experience.
Kind regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
خدمة ممتازة وأتمنى لكم مزيدا من التقدم والرقي في مجال عملكم ... وانا سعيد بالإقامة في هذا الفندق واطلعت عليه زملائي وأصدقائي حتى يقوموا بزيارته والإقامة فيه هم وعائلاتهم ليستمتعوا بتمضية أوقات ممتعة وجميله معكم.
Dear Alraei,
Greetings from Hili Rayhaan by Rotana Al Ain!
Thank you very much for taking the time to write a very heartwarming note. It is truly a rewarding experience for our entire hotel team when we receive very nice comments from our valuable guests.
Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.
One of our hotel goal is to give our valued guests a unique hospitality experience. We will continuously aim to enhance and improve our service & hotel facilities for your convenience. Kindly accept our sincerest gratitude and thank you for your recommendation of the hotel.
Looking forward to your succeeding stays.
Kind Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
