رحلتي كانت جميلة بكل المقاييس وهذي مو المرة الاولى اللي ازور فيها مدينة العين الجميلة ولا هي الفندق اصبح وجهي معروفا لديهم الادارة وطاقم العمل محترف وجيد الاهتمام بالعميل من اولوياتهم وهذا الشي مريح جدا المزيد
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إن الخدمات في الفندق جدا رائعة بدءا من الإستقبال الجميل للعميل بالإبتسامة و توفير الخدمة بأسرع وقت ممكن و من ثم توفير الغرفة بخدماتها و نظافتها الواضح و استجابة القسم المعني لطلبات العميل مع السرعة الفائقة
Dear A8344RVabdulaziza,
It is such a delight to read your review of our hotel here in Trip Advisor.
We are very pleased to know that you were impressed with our hotel, the service and our warm hospitality.
We feel truly honored to have served you and your valuable feedback gives us continuous motivation and inspiration in improving our guest experiences at all times.
We look forward to your succeeding stays at our hotel.
Best regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
التميز و الرقي في تقديم الخدمات تعتبر احد صفات فنادق روتانا
و انا آصف نفسي كأحد المتعاملين الدائمين للفندق و فروعه المنتشرة في جميع إمارات الدولة. فعلاً تستحقون الاشادة و أتمنى ان تستمرو بهذا التميز و التي ابرز سمات فنادق روتانا
Dear O4762RSkhalida,
Greetings from Hili Rayhaan by Rotana Al Ain!
Thank you very much for taking the time to write a very heartwarming note and for being a loyal guest of Rotana Hotels. It is truly a rewarding experience for our entire hotel team when we receive very nice comments from our valuable guests.
Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.
One of our hotel goal is to give our valued guests a unique hospitality experience. We will continuously aim to enhance and improve our service & hotel facilities for your convenience.
Kindly accept our sincerest gratitude and thanks for your comprehensive feedback.
Looking forward to your succeeding stays.
Kind Regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
رحابة الاستقبال ،النظافة ، الخدمة عالية الجودة،القيمة مممتازة مقابل الخدمة،التسهيلات المقدمة والتعاون من قبل موظفي الاستقبال
انا ادائماً احجز في هذا الفندق عند وصولي الى مدينة العين ،واتمنى لهم الثبات على هذا المستوى
Dear Albalushi395,
We are so delighted to receive your feedback here at TripAdvisor.
It is truly a rewarding experience for our entire hotel team when we receive very nice comments from our valuable guests.
Thank you very much for your kind words and compliments.
We look forward to welcoming you back in the not so distant future.
Best regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
اشكر كل القائمين على الفندق
النظافة رائعة والترتيب والمرافق والمول المرافق له رائع جدا والهدوء
الموظفين كانوا غاية في الاحترام
لكن ملاحظتي على التعليق هنا لماذا الحد الادنى 200 حرف هل انا في امتحان ايلتس
Dear 490saedk,
Thank you so much for sharing this very kind review about your recent experience at Hili Rayhaan by Rotana Al Ain!
I am extremely delighted to read that you consider us as your "Destination Hotel". Your satisfaction with the services, facility, our warm hospitality and the kind of accommodation we offer helped to motivate the team to continue deliver the quality service that all our guests deserve. Thank you for your commendation of the hotel.
Your kind review has been shared with everyone in the team and we are all look forward to welcoming you again on your next visit.
Best Regards,
Amr Adel
General Manager
Hili.rayhaan@rotana.com
لا تعليق الحقيقه فندق في غاية الروعه وانا سعيده جدا انني جربت هذا الفندق وتنصح الجميع بالحجز فيه المرة القادمه. وانتم اناس رائعين والحقيقه اجبارنا على كتابة 200 حرف هو فكرة في منتهى الغباء لان لا احد لديه وقت لكتابة 200 حرف والجميع سيفضل ان لا يكمل الاستبيان ز
Dear 870hebak,
I have read with pleasure your positive comments about your pleasant experience during your stay with us. Thank you very much for recognizing the excellent accommodation and for recommending us to all your friends and colleagues. It will be a great motivation to hear about your satisfaction and I will definitely share your feedback to the rest of the team.
We are looking forward to being of service to you once again and assuring you of our best efforts to make your every stay a memorable experience.
Kind regards,
Amr Adel
General Manager
hili.rayhaan@rotana.com
