Dear Shoshok449,

Greetings from Hili Rayhaan by Rotana Al Ain!

Thank you very much for taking the time to review our property and for choosing us as your destination hotel.

Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.

We are so happy to hear that you liked our hotel, the facilities and the overall services provided by our committed colleagues. It is a great feeling to know that you thoroughly enjoyed your time with us and it is most encouraging for us to receive such praises.

We are looking forward to welcoming you back on your next visit to the hotel.

Best Regards,

Ibrahim Addam
General Manager

Dear 295remana,

I would like to thank you personally for your recent visit to Hili Rayhaan by Rotana Al Ain and for sharing your comments & suggestions on TripAdvisor

It was truly a pleasure to serve you. I am glad that the accommodations and services were to your likings, as complete satisfaction is our goal at Hili Rayhaan by Rotana Al Ain. It is only through candid, constructive feedback that we can strive to better our product and refine our services.

Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. I have passed on your compliments to my colleague Farooq who was most pleased with your gesture.

Once again thank you so much for sharing with us your valuable feedback. My team and I look forward to be of continued service and hope to welcome you back in the very near future.

Yours sincerely,

Ibrahim Addam
General Manager

عزيزنا السيد المحترم
شكرا جزيلا لملاحظاتكم الممتازة ونحن سعيدون وفخورون جدا وذلك لشعوركم بالرضا الكامل خلال إقامتكم معنا. ونتمنى بأن نرحب بكم مرة أخرى في المستقبل القريب.

مع أفضل التحيات
المدير العام
ابراهيم العضام