شكرا على الفندق الجميل
فقط ملاحظتين بسيطتين
ميزان قياس الوزن يتطلب استبدال البطارية
براويز الفنايل بالطابق الأول وتوقيع اللاعبين عليها مطلوب إدراج المعلومات ( اسم النادي - المناسبة - النتيجة - السنة - مكان إقامة المباراة ...الخ ) معلومات عامة تفيد الضيف عند مشاهدته للبراويز
وشكرا المزيد
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المكان مناسب السعر جيد الخدمات جيده فقط يجب تغيير الطعام
توفير غطاء لحوض السباحة لوجود اشعة شمس قويه
اللوبي جيد ومريح
قريب من المول
القيمة النقدية بالنسبة للفندق جيده
يجب توفير باقات خاصة للنزلاء الدائمين لديكم
Dear boklefa,
Greetings from Hili Rayhaan by Rotana Al Ain!
Thank you very much for taking the time to review our property and for choosing us as your destination hotel.
Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.
We are so happy to hear that you liked our hotel, the accommodation, facilities, our location and the overall services provided by our committed colleagues. It is a great feeling to know that you thoroughly enjoyed your time with us and it is most encouraging for us to receive such praises.
We are looking forward to welcoming you back on your next visit to the hotel.
Best Regards,
Ibrahim Addam
General Manager
الفندق جيد جدا بشكل عام لكنه كان أجمل في السابق لانه كان يعامل عملائه بمستوى أكبر من الثقة ولكني لاحظت في اقامتي الأخيرة انه قام يطلب من النزلاء دفع وديعة مقدمة كتأمين رغم أنها غير موضحة في موقع الحجز بوكينج
Dear Smahro727392,
Thank you for the time you have taken to pass on your recent experience.
At Hili Rayhaan by Rotana Al Ain, it is always our sincere intention, to ensure that all our guests leave us, with smile and we apologize for the inconveniences you experienced during this occasion.
Once again, thank you for choosing us as your Destination Hotel. We look forward to welcoming you back on your next visit.
Best Regards,
Ibrahim Addam
General Manager
ممتاز واود ان اشكر كل القائمين .. وبالفعل مكان جميل وارئع وهادئ وبه كل المتطلبات اللي الواحد بيريدها .. واخص بالشكر احمد عوض الله وجميع الافراد في الاستقلال وبالفعل خدمة مميزة وكتير كويس المكان في الراحه والهدوء
Dear Heshamelsayd40,
First of all, thank you for staying at Hili Rayhaan by Rotana Al Ain. We do know that there are a lot of hotel choices in Al Ain and yet you have chosen to stay with us. Secondly, we would like to thank you for taking the time in writing a review of your recent stay with us and for your kind commendation of the hotel.
We were really happy to hear that you enjoyed your visit to the hotel and that you were particularly pleased with and the overall services provided to you.
Thank you for acknowledging the positive elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence. I am sure that a lot of travelers, whether leisure or business, will benefit from your review, highlighting your experiences.
Your words will not only motivate our colleagues, but inspire the entire team at Hili Rayhaan by Rotana Al Ain especially my colleague Ahmed to continue providing the best service experience.
We all look forward to welcoming you back in the not too distant future.
Best Regards,
Ibrahim Addam
General Manager
السلام عليكم ورحمه الله وبركاته
اولا جيت على الفندق في ليلة عرسي وكان اقرب فندق على قاعة هيلي للأفراح والحمدالله قدمت على حجز ومن عرفوا انه ليل عرس قدموا لي هدية عبارة عن ترقية الى جناح جميل جدا وراقي للي حابين يعيشون ليله لا تمسى
وشكرا جزيلا لفندق هيلي ريحان
Dear Alkaabi013,
Thank you so much for sharing this very kind review about your recent experience at Hili Rayhaan by Rotana Al Ain!
I am extremely delighted to read that you consider us as your "Destination Hotel" especially on this very special occassion. I am sure that a lot of travelers, whether leisure or business, will benefit from your review, highlighting your experiences.
Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.
We are so happy to hear that you liked our hotel, the accommodation, facilities, and that you enjoyed your time with us. It is most encouraging for us to receive such praises.
We are looking forward to welcoming you back on your next visit to the hotel.
Kind Regards,
Ibrahim Addam
General Manager
للأسف لعدم امانة العاملين بالفندق ولكن اتمنى مراجعة الموضوع من قبل ادارة الفندق بما ان ليس هناك امانة لدى موظفين النظافة لذلك اتمنى من الادارة كراجعك الموظفين ومتابعة شكاوي زائرين الفندق ولكم جزيل الشكر
Dear Zayed89,
Thank you for your valuable time sharing your feedback on TripAdvisor following your recent stay at Hili Rayhaan by Rotana Al Ain. It is only through candid, constructive feedback that we can strive to better our product and refine our services.
Firstly, allow me to apologize to you for what appears to have been a less than acceptable experience with our property on your visit.
I can assure that the points raised are not up to the normally high standards of the hotel. We aim to provide the best possible service and not only meet, but even exceed the guests’ expectations.
Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated.
My team and I will do our best to prevent problems from recurring. Hence, I would like you to give us another chance by staying with us again during your next visit to this area.
We look forward to be of continued service and hope to welcome you back in the very near future.
Yours sincerely,
Ibrahim Addam
General Manager
