Dear Mr. Sultan Alhosany,
Greetings from Hili Rayhaan by Rotana Al Ain!
Thank you very much for taking the time to review our property and for choosing us as your destination hotel.
Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.
We are so happy to hear that you liked our hotel, the accommodation, facilities, food and the overall services provided by our committed colleagues. It is a great feeling to know that you thoroughly enjoyed your time with us and it is most encouraging for us to receive such praises.
I have conveyed your message to my colleagues, Faheem, Rowena, June and all concierge team, who I am sure will be most please with your gesture.
We are looking forward to welcoming you back on your next visit to the hotel.