Dear Mr. Abuomar841,

Greetings from Hili Rayhaan by Rotana Al Ain!

Thank you very much for taking the time to write a very heartwarming note. It is truly a rewarding experience for our entire hotel team when we receive very nice comments from our valuable guests. Thank you for considering us to be your home away from home.

Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.

One of our hotel goal is to give our valued guests a unique hospitality experience. We will continuously aim to enhance and improve our service & hotel facilities for your convenience. Kindly accept our sincerest gratitude and thanks for your comprehensive feedback.

Looking forward to your succeeding stays.

Kind Regards,
Ibrahim Addam
General Manager

Dear Quest464688,

First of all, thank you for staying at Hili Rayhaan by Rotana Al Ain. We do know that there are a lot of hotel choices in Al Ain and yet you have chosen to stay with us. Secondly, we would like to thank you for taking the time in writing a review of your recent stay with us and for your kind recommendation of the hotel.

We were really happy to hear that you enjoyed your visit to the hotel and that you were particularly pleased with the room, accommodation and facilities provided to you. On the other note, we apologize for any inconveniences which you have encountered in references to the services which is not indicative of the kind of service we rendered to our valued guest.

We all look forward to welcoming you back in the not too distant future.

Best Regards,
Ibrahim Addam
General Manager