Dear Mr. Wael,

Greetings from Hili Rayhaan by Rotana Al Ain!

Thank you very much for taking the time to write a very heartwarming note. It is truly a rewarding experience for our entire hotel team when we receive very nice comments from our valuable guests. Thank you for considering us to be your home away from home.

Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.

One of our hotel goal is to give our valued guests a unique hospitality experience. We will continuously aim to enhance and improve our service & hotel facilities for your convenience. Kindly accept our sincerest gratitude and thanks for your comprehensive feedback.

Looking forward to your succeeding stays.

Kind Regards,
Ibrahim Addam
General Manager

Dear Mashaels12020,

Thank you for your valuable time to share your reviews following your recent stay at Hili Rayhaan by Rotana Al Ain.

First, allow me to apologize to you for what appears to have been a less than acceptable experience with our property on your visit.


Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated.

We look forward to be of continued service and hope to welcome you back in the very near future.

Yours sincerely,

Ibrahim Addam
General Manager