Dear muneeraa365,

Thank you for your review of your recent stay with us and we are pleased that you had a good stay overall. Please accept our sincere apology for any inconvenience caused and be assured that your feedback is taken seriously and will be discussed internally, so that permanent solutions for improvement can be found. We hope to welcome you back again in the near future.

Sincerely yours,

General Manager
The Cove Rotana Resort

Dear KHALED A,

Thank you for your review of your recent stay with us. We are glad to note from your review that our property was one of the best resorts in Ras Al Khaimah. We were delighted to read that you have enjoyed your stay, and our facilities meet your expectations. We look forward to welcome you back in the near future.

Sincerely yours,

General Manager
The Cove Rotana Resort

Dear Omar D,

Thank you for your review of your recent stay with us. With much regret I learnt that your stay was not a satisfactory one. Please accept our sincere apologies for any inconvenience caused and be assured that each point was discussed with our Department Heads to avoid re-occurrence. I can assure that the service you experienced is not up to the normally high standards of the hotel. We aim to provide the best possible service and not only meet, but even exceed the guests’ expectations. Again, please accept our sincere apologies, and we do hope to welcome you back to convince you of our otherwise fine service

Sincerely yours,

General Manager
The Cove Rotana Resort