Dear haneefaa2017,

Thank you for your review of your recent stay with us. We were delighted to read that you have enjoyed your stay and that you were pleased with the location and facilities at our property. We look forward to welcoming you back in the very near future.

Sincerely yours,

General Manager
The Cove Rotana Resort

Dear J1891IZabdullaa,

Thank you very much for your comments following your recent stay with us. We are delighted to read that you were pleased with both the location and facilities at our property. Please accept our sincere apology for any inconvenience caused and be assured that your comment will be shared with concerned department for further improvement. We look forward to welcoming you back.

Sincerely yours,

General Manager
The Cove Rotana Resort

Dear mohammedsariaa,

Thank you for your review of your recent stay with us at the Cove Rotana. With much regret I learnt that your stay was not a satisfactory one. Please accept our sincere apologies for any inconvenience caused and be assured that each point was discussed with our Department Heads to avoid re-occurrence. I can assure that the service you experienced is not up to the normally high standards of the hotel. We aim to provide the best possible service and not only meet, but even exceed the guests’ expectations. Again, please accept our sincere apologies, and we do hope to welcome you back to convince you of our otherwise fine service.

Sincerely yours,

General Manager
The Cove Rotana Resort