Dear Basil,

Thank you for your review of your recent stay with us. Please allow us to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated as we are committed to provide our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance but rest assured that we are working in upgrading our facilities to enhance our guest satisfaction.

We look forward to the opportunity of welcoming you back in the near future.

Sincerely Yours,

General Manager
The Cove Rotana Resort

Dear ssalmarshad,

Thank you for your review of your recent stay with us and for recommending our property to other traveler. We were delighted to read that you have enjoyed your stay, and that you were pleased with the location and facilities at our property. It is encouraging to note that we stood up well to your service expectations. We look forward to the opportunity of welcoming you back in the near future.

Sincerely Yours,

General Manager
The Cove Rotana Resort

Dear salem a,

Thank you for your review of your recent stay with us. We were delighted to read that you have enjoyed your stay, and that you were pleased with the location and facilities at our property. It is encouraging to note that we stood up well to your service expectations.
We look forward to the opportunity of welcoming you back in the near future.

Sincerely Yours,

General Manager
The Cove Rotana Resort