المنتجع رائع واخطط لزيارته مرة اخرى واعتبره مثالي للعائلات، الوجبات جيدة جدا، طاقم الفندق لديهم احترافيه في عملهم وخدمتهم للزبائن، خدمات التنقلات من والى مقر السكن ممتازه ومتوفرة على مدار اليوم وبالامكان الاستغناء عنها والاستمتاع بالمناظر الخلابه والاجواء اثناء المشيالمزيد
Hilton
RitzCarlton.comBooking.com
Movenpick
all.accor.comBooking.com
DoubletreeBooking.com
Expedia.com
Expedia.com
المنتجع رائع ولكن ادارة غير محترفه كان عيد ميلاد زوجتى ولم يقدموا لنا اى شئ على الرغم من انى طلبت هذا وايضا وضحت خلال الحجز لم يهتموا وقلت انى مدخن اعطونى غرفه غير مدخنين وبها ٢ سرير والفطار كان سئ جدا لا اصدق
Dear Valued Guest,
Thank you for your review of your recent stay with us.
We are very sorry to hear that your stay did not meet expectations. It is only through candid, constructive feedback that we can strive to better our product and refine our services, and your willingness to share your recent experience is genuinely appreciated. Be assured that your comments will be shared with my team in order to understand the shortfalls in service and in order for us to continuously improve.
We are hoping your recent experience will not deter you from coming back and that we will have the pleasure of welcoming you back very soon.
Sincerely Yours,
General Manager
The Cove Rotana Resort
بحاجه الى تطوير من ناحية تدريب الموظفين على خدمة العملاء وكيفيه التعامل مع الزوار بالاضافه الى التأكد من نظافة المرافق والغرف قبل تسليمها إلى النزلاء كما يجب التواصل مع موظفين خدمة تنظيف الغرف لشرح الخصوصيه الخاصه بالزوار وليس الدخول إلى الغرف أثناء تواجدهم بدون إذن
Dear Valued Guest,
Thank you very much for your comments following your recent stay with us.
With much regret I learnt that your stay was not entirely a satisfactory one. Please accept our sincere apologies for any inconvenience caused and be assured that each point was discussed with my team in order to understand the shortfalls in service and in order for us to continuously improve. It is only through candid, constructive feedback that we can strive to better our product and refine our services, and your willingness to share your recent experience is genuinely appreciated.
My team and I look forward to be of continued service and hope to welcome you back in the very near future.
Sincerely Yours,
General Manager
The Cove Rotana Resort
الخدمات ليس متوقعه بالنسبه للقيمه المدفوعه ولا انصح بالزياره مره اخرى لانها تجربه واحده تكفي وذلك للازدحام في المطعم عند الافطار والخروج المبكر دون استثناء والمكان جدا كبير ومزدحم والغرف ليست مريحه كما المتوقع
Dear Valued Guest,
Thank you very much for your comments following your recent stay with us.
With much regret I learnt that your stay was not entirely a satisfactory one. Please accept our sincere apologies for any inconvenience caused and be assured that each point was discussed with my team in order to understand the shortfalls in service and in order for us to continuously improve.
It is only through candid, constructive feedback that we can strive to better our product and refine our services, and your willingness to share your recent experience is genuinely appreciated.
My team and I look forward to be of continued service and hope to welcome you back in the very near future.
Sincerely Yours,
General Manager
افضل مكان للاسترخاء والخصوصيه في راس الخيمة منتجع قمة في الروعة مكان هادى ومناسب لكل الفئات سواء كانوا عائلات او اصداقاء انصح به وبشده من افضل الامكان التى قمت بالسكن بهاراحة البال وروعة المكان وجمال المنظر
Dear Valued Guest,
Thank you for your review of your recent stay with us. We were delighted to read that you have enjoyed your stay, and that you were pleased with the location and facilities at our property. It is encouraging to note that we stood up well to your service expectations.
We look forward to the opportunity of welcoming you back in the near future.
Sincerely Yours,
General Manager
The Cove Rotana Resort
كانت رحله جدا جميله ومريحه لمن هم بحاجه الى الاسترخاء بعيد عند الازعاج . انصح جميع من يريدون الراحه والاستجمام باختيارهم هذا المكان . وباعتبار هذه الرحله الثانيه لي لنفس المكان استطيع القول انني سوف اكررها في حياتي القادمه .
Dear Valued Guest,
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our team. We were delighted to read that you have enjoyed your stay, our facilities and services meet your expectations.
Your comments and suggestions are noted and will be shared with our team members concerned. We look forward to the opportunity of welcoming you back in the near future.
Sincerely Yours,
General Manager
The Cove Rotana Resort
